Public Service
- Local police office, EMS and hospitals all rely on accurate information. Recordings from telephone or radio calls are important. Local and national hotlines (911) and others use the live monitoring features the DCRS offers.
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Insurance Industry
- Insurance companies and banks need to monitor transaction verifications and customer service calls. DCRS allows live monitoring so all important calls can be handled with care.
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Military Agency
- The military has been using voice logging systems for many years. Aging systems can easily be updated with a new DCRS system coupled with DCRS CTI modules.
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Hospitality
- Hotels and travel agents never need to lose an important client or miss a booking. They only need to use the DCRS' instant playback function.
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Government
- National security and personal safety are a must for any level of government and its officials. The DCRS ease of use allows the user freedom to record, review and email the call if such privileges are granted.
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Consultants
- Consultants are barraged with calls. Remembering every detail is not an easy task. DCRS helps manage those calls. It also benefits the management with market research and call assessment.
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Banking and Finance Industry
- Having a highly trained staff for customer service can win new business and keep your existing customers coming back. DCRS also has excellent archiving (back-up) abilities to ensure you meet local compliance laws.
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Transportation Industry
- Air traffic, trucking and the train industry must ensure customer and regulatory safety. The DCRS OAPI can leverage the existing CRM, CTI, ACD and database integration to capture accurate information.
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