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OAPI offers control by providing a common language standard to system integrators, software and database developers and telecommunication product providers. |
- OAPI allows seamless integration between a call center and the recording system.
- OAPI utilizes OCX (OLE custom control) techniques to support custom software controls.
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OAPI Integration Architecture
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| Features |
- Start & Stop recording of the DCRS can be controlled by a server or agent.
- After integration additional call information can be attached to each recording file to facilitate file search.
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- Agents can search files, play files, convert files, login, logout, and include additional remarks from a PC.
- An administrator has access to real-time monitoring, agent accounts and password setup from a PC.
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| Developing Environment |
- OS: Windows
- Language: VB, Delphi, VC++, BC++, Java, Python, ASP
- OAPI can integrate with IVR, MailServer, Call Center SMS and PBX
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